While trying to get their lives back on track after the disappearance and presumed drowning of their four year old son, Bryn (Teri Polo) and Paul Shaw (David Reessnell) move to the charming old Beacon Apartments. Friendly neighbors and a kick start to Paul's teaching career help smooth the transition. The only sore sport for Bryn is her argument with the building's resident diva, Vanessa Carver (Elaine Hendrix), a beautiful, once successful actress who still behaves as if she were a sought-after star. Bryn begins seeing a mysterious little boy skulking around the building. She suspects he might be the child from the apartment down the hall and is shocked to discover that the boy actually died in a fall down the Beacon's elevator shaft while trying to escape his abusive father. Bryn channels the grief of her own loss into discovering the details of the boy's death and his reason for haunting the Beacon. She hopes that freeing the boy will allow him to carry a message to her son. As her quest begins to consume her, she fails to notice how her marriage is beginning to fray. The beautiful Vanessa has set her sights on Paul. Enlisting the help of an eccentric young professor who believes in the paranormal, Bryn comes up with a plan to save the boy's spirit only to discover that there is another malevolent entity stalking the halls of the Beacon that doesn't want the boy set free.